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Feedback zone

Customer satisfaction has always been close to Mobitel’s heart.  We place the greatest importance on trying to meet your expectations and providing the best customer service possible.  An important factor in this process is your feedback.  Therefore we would appreciate you taking a little time to complete the following questionnaire. 

 

Please tick against the appropriate answer.  All completed questionnaires will be entered into a monthly raffle with exciting prizes to be won.  Thank you for helping us to improve our services.   

 

If you have questions or like to give further feedback, please contact our customer care team any time on +94 (0) 712755777 or email us here

Customer details

Full Name *
Mobile number
Email *
  * Required field
 

Quality of Service

Service at
Greeting/ Friendliness of staff Unacceptable Average Good Outstanding
Speed/Efficiency of staff Unacceptable Average Good Outstanding
Direction to the proper counter Unacceptable Average Good Outstanding
 

Counter/Call Centre Staff

Greeting/ Friendliness of staff Unacceptable Average Good Outstanding
Speed/Efficiency of staff Unacceptable Average Good Outstanding

Accuracy in the information provided

Unacceptable Average Good Outstanding
Solution to your query/problem Unacceptable Average Good Outstanding
Overall experience with Mobitel staff Unacceptable Average Good Outstanding
 
Which of the following BEST describes your reason for selecting Mobitel
Coverage
Package
Customer Service
   
How likely are you to?
Recommend Mobitel to a friend or colleague Unlikely Average Likely
 
 

 

 

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