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Please register your Mobitel connection
Please note that it is compulsory to register your Mobitel connection in compliance with the Regulations laid out by the Ministry of Defence.

	General
	Post Paid Internet (Zoom)
	3G Delight
	Device and Network Features

Postpaid Internet (Zoom)

Where can I subscribe to or, change a M3 High Speed Internet package?

You can make or change your subscription from any of the following outlets:

• Big M's and Branches
• Singer Mega & Singer Plus outlets
• SLT Regional Offices
• Authorized dealers and Sub dealers of Mobitel

Go to Store locator

I am an existing M3 High Speed Internet (Postpaid) user. How do the new tariff revisions affect me?
All Zoom 890 subscribers are now on the revised Zoom 890 tariff plan. All Zoom 2490 subscribers have been transferred to the new Zoom 1290 package which offers greater benefits at a reduced rental.

What does 'Price capped at' mean?
The price cap means that users will not generally be charged beyond Rs. 7,500/-. However, for those subscribers who keep on showing exceptionally high usages regularly to an extent that their usage pattern has an adverse impact on others' experience, Mobitel will be contacting them and trying to find solutions to their specific requirements.

How Can I check my usage?
Your usage can be checked through your online account on the Mobitel corporate website at www.mobitel.lk.

How do I create My Account?
You may do so by clicking on Account Login and signing up. After signing up, you will be prompted for an activation code. Please enter the activation code you will receive via SMS to your device. This SMS will be sent to you after signing up for your account. If you require further assistance in setting up, please email info@mobitel.lk with the subject "Assistance in creating My Account on the site" or call us on the Mobitel Hotline 071 275 5777 and we will assist you in setting up your account.

I am a Post Paid voice / video (3G mobile phone) user who wishes to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?
If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:

If you are a double M customer, you will be entitled to a bundle of data depending on your subscription. For further details please visit Double M Packages

If you are subscribed to a voice postpaid package with a monthly subscription greater than Rs.200/- + taxes, you can opt to enjoy the exclusive Family package, which gives you 5 voice sublines and a Broadband subline.

Roaming

Will I be able to roam internationally with M3 High Speed Internet?
Yes, you will be able to enjoy roaming with networks in the countries listed here with which M3 High Speed Internet maintains roaming agreements.

What are the charges applicable whilst on roaming?
The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam.

Can I experience the same uplink and downlink speeds when I am roaming?
The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.

Payment Methods

How can I settle my bill or make an interim payment for my post paid account?
You can settle your bill or make an interim payment at any of the customer contact points.
Go to Store locator

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