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FAQ Others
 How do I increase my credit limit? |
Your initial credit limit on a post-paid connection is Rs 1500. However, the credit limit can be enhanced by way of:
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| Where can I pay my bills? |
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| Can I change my package? |
Yes, If you are a post-paid user all you have to do is to fill an alteration form stating your new tariff package.
*If you are a pre-paid user, you are required to fill an alteration form and pay the package change fee upfront. Please visit our Big M Outlets, Singer mega or Mobitel Authorized payment centers.
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| How do I transfer the ownership of my connection? |
You can transfer the ownership of your connection by giving us a letter of authorization. The new user would have to call over at any of our outlets with the following:
- Billing proof under the new user's name
- A connection deposit of minimum Rs.1500, If you are not transferring your deposit to the new user.
- Transfer fee of Rs.500/-.
Please visit our Big M Outlets, Singer Mega or Mobitel Authorized payment centers.
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| How is the rental calculated on my first bill? |
On selected packages the rental will be charged from the date of connection, up to the date of your bill and one month’s rental in advance.
e.g.
You obtained your ACTIVE 300 connection on 5/1/2006 and your bill date was 20/1/2006.
This is how the rental will be calculated.
| Rental for the number of days -05/01/2006 to 19/01/2006 |
= Rs.300/30 x 15 Days |
| Rental for one month in advance - 20/01/2006 to 19/02/2006 |
= Rs.300 |
| The total rental changed |
= Rs 450 |
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| Can I send and receive E-mail from my handset? |
Yes. There are two methods:
Using SMS
Make sure you have a SMS service. Go to the My Mobitel Menu and follow the steps mentioned below.
Mobitel  My Mobitel Messaging SMS2Email
Using MMS
If you have Mobitel MMS, you can send and receive even multimedia messages through the GPRS connection, to your email account.
*If you have e-mail client software in your handset it may be possible for you to use e-mail directly using Mobitel GPRS or to access their email using your handset’s WAP browser. Please check for your email provider’s configuration settings.
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| Can I change my Friends & Family Nominated Numbers? |
Nominated numbers can be changed once in 30 days. Please send in your written request to our Big M outlets, Singer Mega or authorized payment centrer or fax to 0112330396.
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| My SIM card is lost / damaged. What do I do? |
Please visit our Big M Outlets, Singer Mega or Mobitel authorized payment centres, for a replacement of your SIM.
Charges will apply.
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