Post-Paid

How do I activate roaming on my SIM?

Go to the Mobitel Head Office, or any Mobitel branch, along with a copy of your passport and the required deposit. A letter from the company will be required if the connection is under a corporate account.

What is the deposit I have to provide?.

• Rs.30, 000 for Non-Middle East Countries
• Rs.50, 000 for Middle East Countries

In what form could I keep a deposit?

• Cash
• Bank guarantee
• Credit card payment

How long do I need to wait to collect my deposit?

Your deposit will be refunded after two billing cycles, after you settle your total bill & the current usage of your account.

How many countries does Mobitel have Roaming in?

What is 'Call Home'?

This enables you to call Sri Lanka at lower rates while roaming. How to dial:*140*94xxxxxxx#
  Ex : *140*94712778880#    (Mobile line)
         *140*94112330550#   (Fixed line)

Is there a limit for my Roaming usage?

Yes. As soon as you reach 75% of your deposit, a customer care executive from Mobitel will inform you. You could request the Sri Lankan contact given by you, to make an immediate payment. (For deposit-free customers there is a credit limit given by the person approving the waive off.)

If Mobitel barred my roaming while on roaming, what shall I do?

• You can request your local contact to come to any Mobitel branch and deposit an amount requested by credit control and get it reconnected.

Or,
• You can request Mobitel to increase the deposit from your credit card, and get it reconnected.

If I loose my phone what should I do?

Contact Mobitel immediately, as you are liable for all calls made from that SIM.

How can I check my usage bill while roaming?

This could be accessed by simply logging into: Mobitel Services Menu * My Mobitel * Mobi Services * Acc Balance

Please note that the balance may not be 100% accurate, as networks may delay sending the usage data to Mobitel.

Do I get a detailed bill for Roaming?

Yes. A detailed bill could be obtained free of charge.

Can I use My Mobitel, VAS when Roaming?

Yes you can, but charges will vary according to the network you roam with.

Whom should I contact if I have any problems while Roaming?

Contact the Roaming Hotline on +94 714 555 555, or +94 717 666 111

How would I know whether a particular network covers the city I am going to, and whether my phone is compatible in the country I intend to roam in?

You can contact the Mobitel Roaming Hotline on +94 712 755 777 and obtain the information.

Can I see the number of the caller on the screen while overseas (CLI)?

CLI information is not internationally exchanged and standardized, you will not see
your caller number while roaming. However certain networks offer this feature..

Can I use SMS while Roaming?

Will I have GPRS while roaming?

Yes, all SIMS which are GPRS enabled nationally could use GPRS while roaming.

View the list of GPRS roaming countries

How many countries does Mobitel have GPRS roaming in?

50 countries and counting. You could call the Roaming Hotline on +94 7 12 755 777 and check which countries have GPRS Roaming.

Page Top

How do I activate roaming on my SIM?

Every pre-paid SIM newly purchased is automatically roaming activated. No additional deposit is required for this.

Existing pre-paid customers can activate roaming, by simply calling Mobitel from the same number and roaming will be activated free of charge.

In how many countries does Mobitel have pre-paid roaming?

45 countries and counting. 

How do I re-charge?

You can recharge your SMS Roaming by:

• Dealer Top-up
• Voucher recharge - Dial;
  *102*PIN No. # and press OK
• Credit Card payment made through the Mobitel website ( www.mobitel.lk ) ( For Visa or Master Card.)
• If you need to add more credit to your account whilst roaming, a local contact person can recharge the card through a dealer point on your behalf.
  
  

How can I check my balance while roaming?

Simply dial *100#

How can roamers contact customer service?

Page Top

How do I activate roaming on my SIM?

To activate :
Write a new SMS “ACT1”
Sender number “9911”(SMS has to be sent prior to departure from Sri Lanka.) 

To deactivate : 
Write a new SMS “DCT1”
Sender number “9911” (This message has to be sent after returning to Sri Lanka.)

What is the deposit I have to keep?

A deposit of Rs. 1,000/-. This is not a refundable deposit.

What are the documents needed to obtain SMS Roaming?

You are required to supply a copy of your passport.

Do I have to come to the HO to get the SMS roaming connection?

No, this could be done through any of the Mobitel branches and dealer outlets.

Will a pre-paid out roamer receive the credit available through a USSD message after originating a call?

Yes.

How do I send text messages while I'm Roaming?

You have to send it as;

Country code + Network code +Subscriber number

Eg. +94 714 555 555

Page Top

How do I activate GPRS roaming on my SIM?

Simply call the Mobitel Hotline on +94 712 755 777 to activate GPRS services on your SIM. All SIMS that are GPRS activated locally could be used while roaming in selected countries, in selected destinations. View the list of GPRS Roaming countries & networks

Do I have to make a deposit to use GPRS roaming?

No additional deposit would be required for this service

Is accessing GPRS while roaming, any different from accessing GPRS while in Sri Lanka?

No. You can use GPRS like you use the service in Sri Lanka.

How will I get charged for GPRS?

What are the Countries / networks that I can use GPRS roaming?

How can roamers contact customer service?

Call Mobitel Roaming Hotline on +94 714 555 555, for personal assistance on GPRS roaming issues, call +94716803996.

How can roamers contact customer service?

Call Mobitel Roaming Hotline on +94 714 555 555, for personal assistance on GPRS roaming issues, call +94716803996. 

Page Top

• If you have subscribed for the Missed Call Alert feature :
  There should be a conditional call diversion activated when the phone is unreachable or switched off to number +94710111000 for Missed Call Alert to work properly. So make sure you have diverted to the correct number and that your incoming service is not barred due to any reason.

Page Top

How do I send an International SMS?

You can send an SMS by inserting the recipient's number as follows;

+44 xxx xxx xxx

What are the countries I could send an SMS to?

An international SMS could be sent to anyone, anywhere in the world.

How much do I get charged for an international SMS?

You will be charged only Rs. 2/- + VAT (Local SMS rate) for each SMS sent.

Will I get charged for the SMS I receive?

No, you will not be charged for a SMS received.

Whom can I contact in case I need assistance?

The Mobitel Hotline is a dedicated line to handle all issues concerning International SMS amp; troubleshooting.

Page Top