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FAQs
General
What is M3 High Speed Internet?
M3 High Speed Internet is a high speed data connectivity service which will enable you to download and upload large files at very high speeds no matter where you are provided that you are within the 3.5G coverage. M3 High Speed Internet is powered by HSPA-one of the latest evolutions in wireless data transfer technology
What is HSPA?
HSPA (High Speed Packet Access) combines the features of HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) enabling you to access data at speeds up to 7.2 Mbps Downlink and up to 1.98 Mbps Uplink, on devices supporting HSPA.
How can I join M3 High Speed Internet Services?
You will have two options to join in:
Option 1
You can purchase a new SIM and subscribe to M3 High Speed Internet Services by selecting either a Post Paid or the Pre Paid plan especially designed with the different requirements of subscribers in mind.
You will be able to enjoy speeds of up to 7.2 Mbps on Downlink and 1.98 Mbps on Uplink.
Option 2
If you already have a subscription to either a Mobitel GSM Pre Paid or a Post Paid Package, you can enjoy M3 High Speed Internet on your existing connection without changing the existing SIM. Your existing SIM will be High Speed Internet ready and you will be able to enjoy speeds up to 512 kbps on downlink and 128 kbps on uplink. However, if you wish to access internet at higher speeds, you can always subscribe to a Post Paid package of your choice and enjoy speeds up to 7.2 Mbps on Downlink and 1.98 Mbps on Uplink.
Where can I make a subscription to a data plan?
You can make a subscription and collect your new SIM from any of the following outlets:
- Big M's and Branches
- Singer Mega & Singer Plus outlets
- SLT Regional Offices
- Authorized dealers and Sub dealers of Mobitel
Go to Store locator
What are the factors that affect uplink and downlink speeds?
The uplink and downlink speeds you experience may be different from the maximum speeds given under the plans due to following factors:
- The mobile device you use
- Type of the application
- Network traffic at the location at the time
- Website or the servers being accessed
Will I have to pay for the time I am logged on to the network or only for the actual data usage?
No. You will only have to pay for the actual data usage, irrespective of the time you have spent logged on
Can I receive calls on my Mobile Phone when I am surfing the net with BroadBand?
Yes, you will be able to receive calls while surfing the web or accessing data without interrupting the data session
How can I change my M3 High Speed Internet access plan?
You will be able to change the plan that you have subscribed to by filling up an alteration form which is available at any of the following outlets.
- Big M's and branches
- Singer Mega
- SLT Regional Offices
- Authorized Dealers
Go to Store locator
Is the Free Bundled Data only for Downloading or Uploading or for both?
The volume of Free Bundled Data offered is both for uploading and downloading.
What can I do with 100MB of data?
You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages.(These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example)
Device and Network Features
After obtaining a subscription to a M3 High Speed Internet plan, how can I start using the service?
You will require a device belonging to one of the following categories:
Category 1
Laptop Computer with Built-in HSDPA facility
Category 2
A 3G Phone (Preferably with built-in HSDPA facility) and a Laptop or a Personal Computer with a USB 2.0 compliant port meeting the system requirements of the above device.
An HSDPA modem either with USB interface (USB Modem) or PCMCIA interface (Data Card) and a Laptop or a Personal Computer with a USB 2.0 compliant port meeting the system requirements of the above device.
What are the system requirements of a PC in order to support HSDPA devices?
The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers currently in use, are capable of supporting them. However, it is advised to ascertain the compatibility of the system requirements of the device with the computer you intend to use before purchasing.
What are the models of 3G phones available with Mobitel?
Please follow the link to view a range of phones and their product specifications available with Mobitel.
 View Phones
What are the types of device that are available with the network?
Please follow the link to view a range of devices and their product specifications available with Mobitel.
View Devices
What are the advantages/ disadvantages of using a 3G phone to connect to M3 High Speed Internet?
You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps).
Do I need to install special software on my Laptop / Desktop Computer to use ?
Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using.
Where can I buy data devices from?
The data device will be available at the following locations:
- Big M Outlets
- Singer Mega
- SLT Teleshops
Tariff Structure
I am a Post Paid M3 High Speed Internet subscriber. What are the charges applicable for accessing data with a Post Paid plan?
You may select one from the four plans available, depending on your requirements. You will be able to experience higher speeds and a larger bundle of free MBs as the package premium increases. For usage beyond the entitled free bundled, a flat rate of Rs. 10 for a block of 10 MBs will apply irrespective of the package premium. However, these charges are only applicable for local usage.
View Details
I am a Pre paid M3 High Speed Internet subscriber.What are the charges applicable for accessing data with a M3 High Speed Internet PrePaid plan?
If you are a Pre Paid M3 high Speed internet subscriber, the applicable tariff structure will be as follows:
View Details
You will be charged at Rs. 0.02 (2 Cents) for every KB you download and there will be a session fee of Rs. 2.00 at the beginning of each session.
However, once your usage reaches a threshold of 20 MB within a period of 30 days, you will get a free bonus bundle of further 200MBs which may be used within 30 days from the beginning of the next month. This will only be applicable for local usage.
I am a Post Paid voice / video (3G mobile phone ) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?
If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:
View Details
You will be charged at Rs. 0.02 (2 Cents) for every kB you download and there will be a session fee of Rs. 2.00 at the beginning of each session.
However, once your usage exceeds a threshold of 20 MB within the billing month, you will get a free bonus bundle of further 200MBs which will be available for usage from the start of next billing month. This will only be applicable for local usage.
I am an existing Mobitel GSM subscriber and I wish to access data/internet with a M3 High Speed Internet plan but, without changing the existing SIM. What are the charges applicable?
If you are an existing Mobitel Pre Paid subscriber who wish to access data/internet without changing your existing SIM, the applicable tariff structure will be as follows:
View Details
You will be charged at Rs. 0.02 (2 Cents) for every kB you download and there will be a session fee of Rs. 2.00 at the beginning of each session.
However, once your usage reaches a threshold of 20 MB within a period of 30 days, you will get a bonus bundle of further 200MBs which may be used within 30 days from the beginning of the next month. This will only be applicable for local usage.
If you are an existing Mobitel Post Paid subscriber who wish to access data/internet without changing your existing SIM, the applicable tariff structure will be as follows:
View Details
You will be charged at Rs. 0.02 (2 Cents) for every kB you download and there will be a session fee of Rs. 2.00 at the beginning of each session.
However, once your usage exceeds a threshold of 20 MB within the billing month, you will get a free bonus bundle of further 200MBs which will be available for usage from the start of next billing month. This will only be applicable for local usage.
Roaming
Will I be able to Roam internationally with M3 High Speed Internet?[ Can I use my Data Card / USB modem abroad]?
Yes, you will be able to enjoy roaming with networks in the countries listed here with whom M3 High Speed Internet maintain roaming agreements
What are the charges applicable whilst on roaming?
The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam
Can I experience the same uplink and downlink speeds when I am roaming
The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.
Coverage
Where can I use M3 High Speed Internet?
The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway
How can I know whether I am in 3.5G Coverage ?
If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage.
What happens when I move out of 3.5G Coverage?
When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS.
Payment Methods
How can I settle my bill or make an interim payment for my post paid account?
You can settle your bill or make an intrim payment at any of the customer contact points.
Go to Store locator
How can I recharge my PrePaid account?
This can be done through the following
Recharge Cards : SMART Recharge cards are available in a range of denominations such as Rs 100 / Rs 350 / Rs 500 and Rs 1,000 to suit your requirement and are freely available at all Big M's, branches and retails outlets. Once purchased you can follow the instructions detailed in the back panel of the card, on how to recharge the account.
Reload : You can also recharge your SMART account via SMS, with as little as Rs 50/-. Simply visit your closest SMART Reload dealer.
E- Reloads : Mobitel customers banking with HNB, Sampath Bank and Commercial Bank can now re-load their SMART Pre Paid account through a simple SMS. For more details and registrations visit your Mobitel, HNB, Sampath Bank or Commercial Bank branch.
SmartShare : SmartShare is another 'cool' feature that lets you transfer some of your credit with any one on SMART, when they need it.
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